Client Case

Dorte Mandrup

The challenge

We were facing the challenge of not having a time/case management system.

The solution

The system appeared able to do the things we needed and there was excellent communication.

EazyProject's greatest strength

Customer support is easy to communicate with. We are really pleased with the chat feature.

 

We are dependent upon the correct use of our resources. I have a staffing overview that I feel works really well.
Frants Nielsen,
Managing Director // Dorte Mandrup

What made you get in contact with EazyProject?
There was no kind of time registration system when I started besides the one found in the accounts system.

What challenges were you facing?
We were facing the challenge of not having a time/case management system. And we needed one.

Why did you choose EazyProject?
The system appeared able to do the things we needed and there was excellent communication. In addition there were a number of architect references, and it was also a smaller local company.

What value has EazyProject added to your business?
It has added value to our business by giving us an overview of staffing so we can manage and plan this, which is important in a company like Dorte Mandrup. We are dependent upon the correct use of our resources. I have a staffing overview that I feel works really well. In addition there are all the practical things in terms of employees such as holidays, flex etc., which just works really well.

What do you consider to be EazyProject’s greatest strength?
The customer support. We are really pleased with the chat feature. It was also one of the reasons why we chose EazyProject, because it was easy to begin a dialogue. You can also call or write and you’ll get an answer – there is someone at the other end. That’s nice to have. This is also why I would rather have a smaller supplier than a bigger one. We think that’s really good. The time registration system also functions very well.

How satisfied are you with our approach to helping implement EazyProject?
Bo held the introductory workshops and it was cheap, there was no big entry fee.

And it functioned from the very start and was a huge help with time registration – we accessed it right away and immediately had more control over our hours. And then it simply helped with the bottom line; that was good. But if I was to do it again then I would have done it differently, as in terms of using the system for everything it was capable of, the start-up package was a little too small to get the knowledge, customisation and training in the system that we needed.

How have your employees responded to the tool?
The employees think it’s gone well. They have only had positive things to say about it. Now they also have somewhere to request holidays and those kinds of things, so there are many things that are good about having a time registration system.

How have you found the collaboration with EazyProject?
I think that the direct communication has been excellent every step of the way. I think they are pleasant people to work with, and we feel that we are heard. I do miss however EazySoft using more resources on explaining the system in writing to our project managers, our administration and our senior management. That is, they could communicate more in writing in the form of manuals and instructions.

What do you think about the level of our support?
In general I think there is a very high level, both specialist support and purely service-wise, and you get a quick response. We do miss however a place to look for instructions in the form of manuals explaining how we can use the system.

If you were to recommend us to others, what would you focus on primarily in your recommendation?
The excellent support and the easy time registration system.

Frants Nielsen,
Managing Director // Dorte Mandrup

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